|
The merchant should fill the order based on the order confirmation email instead of the PayPal notification email. Since the former has a line-item breakdown of the order and the latter is only an aggregate. Alternatively, the merchant can log into the adminstrative panel under "Customers -> Orders" and see all the pending orders...
The orders that need to be shipped are ones that has status Processing. In our example, you see that there is a red dot next to this particular order. This is just a warning to indicate that the shipping and billing address for this order did not match. Some merchants like to examine such order more carefully. However, since it is perfectly fine for the two addresses to be different, this is not an error. The transaction goes through successfully just as normal. To see the details of the order with a line-item breakdown, click the invoice button. It will also show the customer contact information, billing address, shipping address, ship method, and payment method. This is all the information that you need to fulfill the order except for the customer comments. To see that, you need to click the Edit button. ShippingAs merchant, you may want to include an packing slip in the package. If so, click the Packing Slip button and print it out. Once you have shipped the package via the specified shipping method, you can notify the customer that the order has been shipped by clicking the Edit button...
Scroll to the bottom of the page and change the status to Delivered and click Update. See below picture.
Next Lesson:
|
 |
 |
| Roadmap | Lessons | Tutorials | Videos | Books | Links | About |
|
|
